Cancellation And Refund Policy

Jio Things Limited (registered at 101, Saffron, Near Centre Point, Panchwati 5 Rasta, Ambavadi, Ahmedabad, Gujarat - 380006) (“Company”, “we”, “us”, “our”) facilitates the sale of JioKrishi IoT devices, components and accessories (“Product(s)”) to the end consumer (“User”, “you”, “your”). A list of Products is in the Annexure to this Policy. We aim to provide the best customer experience from placing an order to initiating a refund for cancellation. This Cancellation and Refund Policy (“Policy”), together with the terms, sets out our procedures and policies in accepting Product cancellation and refund thereof.

By using and/or initiating a request to purchase Product(s) from the Company, you agree to be bound by the terms of this Policy without modification. If you do not agree, you are advised not to transact with the Company. We may change the terms of this Policy from time to time; every time you wish to avail the Company’s Product(s), please check the Policy to ensure you understand the terms that apply at that time.

You can cancel orders before the Product is dispatched. Orders cannot be cancelled once the package status shows “Out for Delivery”. You can track your order under the ‘My Order’ section of your account or via the link sent to your email. On receipt of a cancellation request, we will attempt to cancel the order/shipments as long as it is not “Out for Delivery”. You will receive confirmation (via email/SMS) as soon as the cancellation is accepted. The refundable amount for the partial/full order will be refunded within 15 (fifteen) business days from the date of acceptance of the cancellation request, through the same mode of payment used (except cash payments, which are credited to your bank account). Refunds are subject to our discretion, applicable policies and the charges of the User’s bank/financial institution.

At the time of cancellation, you may seek a refund only if payment has been received by us. Upon our verification and assessment of the Product and related documents, the refund for Products eligible per this Policy will be processed only when the stipulated conditions are fulfilled (e.g. the order was cancelled before shipment was ‘Out for Delivery’). No refund is made for a Product deemed ineligible. Refunds are credited to the original payment mode (cash payments to your bank account); after initiation it may take additional time to reflect. We do not make cash refunds; refunds are processed within 15 (fifteen) business days. Refunds exclude shipping or other applicable charges. The User must submit bank account details (e.g. cancelled cheque, passbook) with photo ID proof (e.g. PAN, Aadhaar) in the same name as the billing name; on name mismatch the Company may refuse refund. If a refund to the original mode fails at our gateway, we will contact you for alternate account details for a manual refund; thereafter no further attempts/exceptions to a different card or account will be made.

Any queries or concerns relating to cancellation and refund may be directed to our customer support team: Email: support@jiothings.net; Phone: 1800-891-8911 (08:00 AM to 08:00 PM, Monday to Saturday, except public holidays).

Device: e-SIM enabled Gateway — Components: Power Adaptor. Device: IoT-Agri Sensor(s) — Components: Solar Panel, Data Logger, Batteries; Accessories: Mounting plate, U clamp(s), Nut bolt(s), Cables, Memory Card.